A complete enterprise IT service management (ITSM) system that assists IT staff in automatically detecting an error or reporting an error. Simple reporting interface helps easy and accurate error detection. Able to record the relationships between the entire IT environment and each element (CMDB). Its easy fitting and integration ensures that support tickets are automatically generated from external systems (eg. management applications), which are automatically sent to the competent colleagues with the appropriate priority according to the ITIL regulations.
Key features: service request, incident management, problem management, change management, • device management, configuration management – CMDB, SLA management, knowledge base, work order, version control, workflow.
Related system management solutions:
IBM Tivoli Monitoring product family (ITM, ITCAM, Rational), IBM Tivoli Business Service Manager (TBSM), IBM Performance Monitoring, IBM Tivoli Netcool Operation Insight, IBM Tivoli Netcool OMNIbus, IBM Tivoli Netcool Network Manager, IBM Tivoli Netcool Impact, IBM Tivoli Netcool Configuration Manager